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8Outbound Call Centre Software that contributes into the IT sector



Apart from calling customers and finding potential candidates, the characteristics of a contact centre have its branches extending in various sectors. And to manage these varied branches the call centre infrastructure and operations should be seamless. And not only calls, an outbound call centre is an extension of the sales team. Therefore, they need to be extraordinarily seamless in all the required fields. The agents are skilled in managing the versatile job enlisted in their tracker. They manage campaigns, tools, platforms, groups, speed up the dialling, and so on.

However, there is a lot more pressure on a call centre agent to go up front-foot and manage not just calls but also more than that. Therefore, to reduce the overburdening work pressure, call centre software was introduced. This software facilitates the business process and helps in making it streamline. And not just in calls, these software facilitates everyday work and works environment. This software maintains the synchronisation between two processes or two departments routing and managing calls.

Here are some of the outbound call centre software facilities that can be availed:

Customer service management platform:

It is an agent’s duty to manage and handle calls and provide the customers with first call resolution techniques. But not every time an agent is free enough to take all the calls and illustrate the queries they are enquiring. Therefore, the automated answering machine is invented and introduced into the departments that manages the first level of call and queries. Also, these answering machines will record the calls and the conversation between the customers so that the manager can monitor it whenever required.

Automatic call distributor:

An automatic call distributor is an important software used in almost every organisation. This software handles mostly the incoming query details calls. ACD is also used to handle the call duration, call monitoring, call conferencing, total call volumes and so on.

Interactive voice response:

Interactive voice response is a common agent engagement tool that manages and distributes the calls over the network. This call allocation is done through telephony menu, the best agent to handle calls. The IVR technology is advanced and incorporates the characteristics of the artificial intelligence. Therefore, it is easy for agents to trust upon the system and minimise any human interruption in between.

Skills-based routings:

Skilled based routing is one of the essential software which facilitates the platform and streamlines the work in anyreliableoutbound call centre. This software is used to optimise the services into various departments and assign work to the agents according to the skill set. The agents are allocated with a specific tag based upon their expertise level and experience in work. Therefore, the router chooses the agents according to the tags and defined skill sets.

Business tool integration:

Business tool integration is a software that is one of the most recent developments in the field of technology. This software can collaborate and integrate with rest of the systems and software. Once connected, the software will display all the transaction, chats, purchase, transcripts, calls, and so on. Once an information is updated in one system, it is automatically updated in all the systems. This helps and facilitates an agent’s work, provides better services and eliminates the chances of redundancy; thus saving time.

Automatic screen pop:

In order to provide more personalised customer experience add automatic screen pop up software in your organisation. As soon as a customer calls, all the details present or saved in the database automatically pops up at the screen.

Real-time reporting:

Real-time monitoring is a software that facilitates a manager’s work as the software is used to note and inform the supervisor about the agent’s real-time response to calls, abandonment time, waiting time, calls in queue and so on.

Historical reporting:

Historical reporting is software that facilitates the agent’s work by displaying information about any point in time in the past. It includes call volume, service level, call handling time, call allocation and scheduling, and so on.


The aforementioned outbound call center software is essential for the smooth and uninterrupted working process. They optimize the processes and mitigates the redundancy from the platform.

Farhan is working as Content Strategist. He is a Beauty Blogger, health Blogger and public speaker. His goal is to educate people about various health conditions, beauty and about wedding trends and the top tips and tricks. he is a passionate writer.

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Why Should Your Apps Upgrade To Ios11?



Apple has been the king of technology that is been providing its iOS using user kingdom the first grab at the latest technology. Whether it is multi-touch, fingerprint sensors, 3D touch etc, Apple has been behind all of it. Apple understands their users and their thirst for using the latest technology and they have been proving the latest technology since Apple was founded. Such latest technological advancement that was introduced by the Apple came to market last year and its name is “iOS 11”.

The new iOS 11 has the latest SDK and API packages for better app functioning. iOS 11 also introduced new architecture updates along with new visual changes. iOS is compatible with the iPhone 5 and the later model of iPhones, iPad mini 2 and the later model of iPads. If you are an iOS app development company then it is time for your apps to update according to the new iOS 11 features.

iOS app development companies around the world are updating their apps according to the new iOS 11 features and architecture. Whether you are building a new app or you have an existing iOS app here are some factors that should consider updating your app to the new iOS 11 system.

Apple app store update

With over 2 million apps on the app store, Apple decided to give their app store a makeover. The app store has changed the way the app store showcases its apps that help the customers discover new apps. App store also offers single app preview which is a video clip that user can watch before downloading the app so the user doesn’t regret the download. If you haven’t added the app preview of your app, this is the time to add it and attract more users.

Apple pay

Apple pay was introduced as a new feature in the iOS 11. It is just like Samsung pay that allows its user to transfer money to other Samsung pay users. Integrating new payment features into your app can ease the process of payment for the user. If you have an e-commerce app on iOS including Apple pay in your app can increase the sales. With the help of Apple pay, the user can send money from debit or credit card. Along with that Apple pay also supports Siri voice commands to pay someone.

Business chat for better engagement with users

Business chat is a powerful tool for engaging with your customers directly on messages. With the help of business chat, you can solve issues and answer questions related to your business, and also complete transactions on their iPad, iPhone, and other Apple devices. The business chat will solve the accessibility issue of businesses and developers. You can integrate this feature into your app for better engagement with the users. The features that Business chat offers can compete with other services because it is integrated across different platform.

Drag & drop features

The new iOS 11 has added a drag and drop feature within UIKit in the complete system across latest iPad and iPhone devices. It gives users an easy and quick way to manage images, videos, audio, etc from one app to another. Apple has introduced view controllers for local and remote file browsing. It is also compatible with third-party apps like Google Drive and Dropbox that makes accessing files from various platforms easy. You can use this features if necessary in your app for enhanced app performance.

Latest Core machine learning

Core machine learning had been included in the previous version of iOS. It enhances the performance with easy integration of new features in your application with just a few lines of codes. A good feature integrated with the help of Core ML can give your app the advantage of recognizing a complex pattern, make intelligent decisions, etc. Apple has also started to focus on having Core ML specifically on their apps such as Siri, camera, and quick type. The new iOS 11 Core ML model can read barcode, face, text, object detection, and landmark detection.

Latest ARKit for iOS 11

The AR has been found in many apps before it was popularized in the market. But Apple has perfected the AR in its new iOS 11. It works much better than its previous version. ARKit is one of the two largest frameworks introduced in iOS 11. ARKit allows developers to include high-end graphics into real-time images. In simple words, ARKit blends digital objects and information with the surrounding environment. Many e-commerce apps have included ARKit features into their apps to enhance the shopping experience of the user.

Apple has introduced iOS 11 in intention to enhance the user experience and it is about time you upgraded your app according to that. Try to integrate one or more feature in your app that is compatible with the new system. Ask your developers that if your app is compatible with the new iOS 11 system. Vrinsoft has the best iPhone developing team that makes sure the app is compatible with the latest features in the market.

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Intel’s 8th-generation chips are almost here



On the 5th of October, Intel will officially launch its 8th-generation processors into retail and OEM. These desktop chips offer more cores than Intel’s 7th-gen processors did, at a slightly higher power cost and with a small price increase.

Since rival chip-makerAMD brought out its own new Ryzen processors earlier this year that offered more cores at a lower cost, and superior performance over Intel’s 7th-generation processors in certain circumstances, this is a welcome move for Intel fans who’d been hoping Intel would respond in kind.

The additional cores of these new processors offer improved performance in intensive parallel workloads, as well as improved gaming performance when compared directly to the previous generation’s processors. They’re also more overclockable than Intel’s previous-gen CPUs were. Intel says they will offer “up to 40%” of a performance improvement over previous-gen chips.

According to Engadget, Intel calls its top-end 8th-gen processor, the i7-8700k, its “best gaming desktop processor ever”. It’s a six-core, 12-thread, 3.7GHz monster that Intel says boosts some games’ frame rates by “up to 25%” over the i7-7700k, and does 4K video editing “up to 32% faster”.

Other improvements include faster video streaming and recording, tweaks to multitasking, smoother streaming of cutting-edge 4K/10-bit/HDR Ultra HD video, a Turbo Boost speed of 4.7GHz and the ability to push that even further without requiring liquid cooling.

Of course, Intel’s complete line-up includes Core i3, Core i5, and Core i7 chips that occupy a wide range of price points, TDPs, and Smart Cache levels. Here’s a quick look at them from Intel’s official product brief:

Something to keep in mind is that these new processors will not run on Intel’s 200-series chipset – upgrading will require the acquisition of a new motherboard featuring the Intel’s new 300-series chipset. So while these processors feature the same pin configuration as their 7th-gen counterparts and thus feature same physical socket, they are incompatible with those older boards. Intel has no plans to issue a firmware patch to change this at a later date, either.

What’s more, the new chipset isn’t dramatically different, either, only sporting things like “improved power delivery for 6-core chips and better support for DDR4-2666 memory”, according to Engadget.

As with every new generation of PC tech, if you upgraded recently, these new products won’t hold much appeal. If, however, you or your business are running older hardware, like 2nd-, 3rd- or 4th-gen processors, these new shiny chips should offer a stunning leap forward in performance and value.

Just don’t forget to grab new motherboards with them, and some DDR4 RAM if you’ve not upgraded beyond 4th-gen.

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Intel’s 8th-gen Core processors won’t be revolutionary



It’s clearer than ever that the days of tick-tock Intel chip upgrades (new process one generation, new architecture the next) are long gone. Intel has revealed that its 8th-generation Core processors, due in the second half of 2017 will once again be built on a 14-nanometer process — yes, for the fourth time in a row. The company is shy on what these new chips will entail, but it’s claiming that it’ll manage another 15 percent performance improvement (in SysMark tests, anyway) like it did with the 7th-generation Core designs you see now.

AnandTech notes that the upcoming refresh might focus more on the low-voltage U- and Y-series chips you see in very thin and light laptops, just as you saw with the initial 7th-gen processors late last year. That has yet to be confirmed, however.

One thing’s for sure: when Intel’s long-delayed 10nm processors finally do arrive, you won’t see a wholesale switch to the new technology. Intel says that future process uses will be “fluid” depending on the segment they’re targeting, and that data centers will get first crack at these upgrades. Don’t be surprised if the Xeon line gets first dibs on 10nm, then, or if only some mainstream chips make the leap at first.

The decision might be necessary given the challenges of shrinking large CPUs down to a 10nm process, but it’s likely to leave Intel feeling nervous. After all, mobile giants like Qualcomm are releasing 10nm processors this year. While mobile tablets probably won’t outperform most laptops any time soon, this could narrow the gap enough that you might be tempted to skip buying a conventional Intel-based PC in the right circumstances.

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