Up until a while ago, your garage door was working perfectly fine. And now it seems to have a mind of its own. Either it won’t open, or when it does, it’s beginning to make a weird, creaky noise. With prolonged and frequent use, it’s normal to encounter such problems. While there may be other signs as well, it’s apparent that you are dealing with a faulty door.
For a garage door to open and close effortlessly, all components of the system must function correctly. A garage door is a major investment, so this is not the time for a DIY project. You could end up making the situation worse or could even get hurt. Not only does a garage door affect the appearance of your home, but it also plays a significant role in its security. Therefore, it’s essential that a garage door works properly.
It’s unanimous- you need to call a garage door repair company. You may need to repair or replace the door depending upon the circumstances. But you should choose the right people for the job. Since modern doors need specialized tools and skills, you need to find well-trained technicians that can spot and repair the damaged parts of the door.
How do you go about finding a professional?
Here are some ways that you can easily find a good garage door repair company:
Get a recommendation
The best way to find a reputable company is to ask friends, family, neighbors, and colleagues. Someone who has had work done in the past can set you in the right direction. A referral – or warning- can facilitate your search for a trustworthy company. Aim at getting more than one opinion.
Read the reviews
A garage door repair company should have strong ratings with positive feedback and consistent reviews. To get a better idea of the company’s standing in the community, check multiple review sites to ensure that they maintain standards and deliver great service.
Look into the ratings
There are several online sites to investigate the ratings. But the best way is to look them up in the BBB (Better Business Bureau), the gold standard in the industry. The rating scale from an A+ to an F, providing reviews as well as complaints.
Check the credentials
There are various ratings and certifications that a company can receive. How do you know that the company is legit? The company that you select should be legally qualified to carry out their job. It should be registered with the correct agencies. More importantly, it should have trained employees that have the expertise to deal with a damaged or faulty garage door.
Visit the address
An established company will have a physical address listed online. Verify that it is correct. Be on the lookout for bogus companies that list phony addresses. Go to the actual location to see how the company operates.
Credible website
Though every business has a website nowadays, it’s essential that the quality of the site be maintained. It should be accurate and up-to-date, preferably with a ‘contact us’ and ‘services provided’ page. A poor website is an indication of a skeptical company. Running a Google search on the company’s name is a simple method to find positive or negative information.
Inquire about warranties
A reputable garage door repair company believes in providing services to attract new customers while also maintaining previous clients. They must develop a bond with the people they interact with; it’s not about a one-time money-making transaction. These companies are willing to offer warranties on repairs, products, or services. If something goes wrong after installation or repair, you are sure that the company will solve the problem.
Years of experience
Even if the company has a great website, are licensed, have numerous satisfied customers, you still need to know how long they’ve been in business. It’s harder to trust a new startup than one that has years of experience. Verify the years of experience that the company has been in the industry. You want to entrust the care of your garage door to the hands of knowledgeable professionals who are versed in a variety of situations.
Do your homework
You are most likely to be the target of an unethical repair company if you do not have prior information. Customers who are desperate for a quick fix, don’t get other bids or don’t know the real cost of garage door parts are most likely to get scammed.
Look out for red flags
Stay clear of companies that advertise excessively. Look closely at the ads for outrageous appeals. Beware of same-day services, phony-looking reviews or testimonials, and promises of discounts or low prices. A company that spends heavily on ad campaigns will most likely end up charging customers a higher rate to cover the additional expenses.
And a company that uses multiple names on advertisements, websites, and customer service phone lines may not be the right choice. Any inconsistency is an indication that someone or something isn’t right.
Remember to get multiple bids
It’s always smart to get multiple bids. That way you’ll have an idea of what the “going rate” is and whether or not you’re getting a good deal. Get several quotes over the phone before a technician comes to verify what the issue is and provides an actual figure.
At the end of the day, whichever company you decide to have your garage door repaired with, select one that makes you feel comfortable. It all comes down to a matter of whom you are willing to trust