A good company satisfies its customer, but one at the top of the ladder delights its customer with the offered products and services. A customer feels happy when you understand him but is overjoyed when his emotions and beliefs are understood.
Hence, providing an exceptional product or service is not enough. But offering your customers the timely assistance, instant solutions and easy services are things what they expect from you in addition.
If you have a call centre, chances are that you might have to deal with a lot of unhappy, irate and unsatisfied customers. There can be numerous reasons for the same such as-
Poor customer service
Customers finding it difficult to reach the customer service department, etc.
Therefore, you must change the way you operate your call centre and should incorporate some innovative tactics to improve its operation.
5 top call centre improvement tactics
Enlisted below are the tactics that are found to be used by top call centre outsourcing companies. Let’s see what they are-
Identify your target audience and create buyer personas
If you don’t know who your target audience is, how would you resolve your customers’ query? So it’s pivotal to first identify the target audience and gather some useful insights about them. This will help you create your buyer personas and understand why customers prefer you over your competitors. You must know the kind of customers you are serving and what you are doing to make their life easier.
The best way to understand your audience would be to put yourself in their place. You would be able to perceive everything from customers’ point of view.
Conduct a call centre root cause analysis
In order to identify the real cause behind the problem that call centre faces, it’s important to conduct a root-cause analysis. If the root cause of the problem is identified, then the recurring issues can be eradicated permanently. Basically, root cause analysis is associated with three elementary questions:
What is the problem?
Why did it occur?
What steps could be taken to prevent it from recurring?
Therefore, call centres must perform root cause analysis to provide splendid customer services to the patrons.
Find out additional expectations of customers
As I mentioned above, excellent product and services aren’t the only things that customers look for. But they want something extra that can give them a wow experience. Such things could be 24 hours customer support, first-call resolution, simple and easy service etc. There are customers who don’t want to contact agents to get their problems resolved, instead they want to solve their problems on their own. For such customers, the finest call centre outsourcing companies provide their customers with self-help options so that the latter can resolve their problem on their own.
Use Artificial Intelligence to improve the quality of the call centre
When a call centres’ quality takes a dip, then its manager hires quality assurance experts to improve the call centre’s quality. In fact, it’s a very good strategy but do you really think hiring a large number of agents for quality assurance would be efficient? Absolutely no, if we talk of its scaling.
However, leveraging the power of artificial intelligence could be helpful in improving the quality of the call centre.
If we believe the reports of Narrative science, 80% of executives agree that AI improves employee’s performance and create jobs.
Artificial intelligence can be used to store, collect and link deep customer intelligence that will help quality assurance teams to perform at a higher level of efficiency.
Ask your customers for feedback
Well, this is one of the most important aspects that are helpful in making customers happy and in improving the call centre’s efficiency. When agents ask feedback, the customers feel delighted because the latter think that their opinion holds some importance to the business. However, for businesses, a customer feedback can be helpful in improving the quality of offered products or services.
The above-mentioned tactics are basics and must be employed by every call centres if they want better productivity with both quality and efficiency.
Stage Rental To Add Style To Your Event
Whether it’s a small event or a gathering of many individuals, it is necessary to have a staging area. It differentiates other parts of a venue from a region where people need to focus when someone is making an important announcement and performing to entertain the crowd. The stage works like a focal point that grabs the attention of performers and organizers.
When hosting a fashion show, a ceremony, a business party, or an entertainment event, it is necessary to have an area to set up the stage. From a place to stand up during a speech or performance to speaker platforms, there are many things that can be organized on a stage.
Instead of arranging things to set up a stage, an organizer can hire stage rental services and focus on other necessary things related to an event. For example, an individual in LA can hire cost-effective services for stage rental in Los Angeles. The service provider provides all the necessary equipment to set the stage, while an organizer can work to handle other parts of the event.
Things To Consider When Getting Stage Rental Services
The services of stage rental are extremely famous these days among event organizers and people who frequently plan events. However, choosing the best service provider isn’t as easy as it seems. There are multiple things that an individual needs to consider when choosing a stage rental service provider, and below are some of them:
All service providers aren’t the same. From equipment to services and the price, there are many things that differentiate them from each other. When hiring the rental services of a company, the first thing to check is equipment. Check whether or not the flooring options of a service provider have sufficient space to keep different types of devices.
Types Of Stages
There are different types of stages that come in different sizes. For example, modeling stages are different from dance platforms. They could be different from each other in terms of shape and size. When getting the services of stage rental in Los Angeles, it is essential to consider the event type to understand which kind of stage is required to hold equipment and provide performers with the space to perform without hesitation.
Dimensions Of The Stage
In addition to the shape of a stage, it also essential to understand its dimensions before hiring it for an event. This will help to figure out the distance between the stage and the ground. Apart from that, it will let the organizer know whether or not the stage area is sufficient to perform operations on it. In this way, one can hire the best stage rental services for an event.
Collect information on the material a service provider has used to make the stage. It should be the material that creates a powerful and reliable stage for performers. Apart from that, a nicely-built stage will help to carry out activities on all types of grounds. Also, there should be strong materials to hold other equipment on the stage.
When you are hiring stage rental in Los Angeles, try to find out if the company will set up the stage or you need to hire people for the job. There are companies that set the stage for an organizer and also provide them without various other kinds of services that make an event successful.
In The End
Instead of hiring an unreliable and unknown service provider, get the services of a reputed stage rental company. This increases the chances of organizing an event that guests remember for a long time.
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Top 5 Multi-cap Mutual Funds in 2019
Multi-cap Mutual Funds are diversified mutual funds which are invested in stocks cross-market capitalization. Their portfolio consists of small-cap, mid-cap, and large-cap stocks. This fund doesn’t stick to one company although it is incorporated in small, mid and large-cap stocks in different proportion. When we compare these funds with low cap/mid-cap funds, then these funds are less risky and it is popular amongst the investors who have patience about the returns of an investment.
Best multi cap funds in India
- Kotak standard multi-cap (G) -Direct Plan
- JM multi-cap fund (G) -Direct Plan
- SBI Magnum multi-cap fund (G) -Direct Plan
- ICICI Pru multi-cap fund (G) -Direct Plan
- BNP Paribas multi-cap fund (G) -Direct Plan
In multi cap mutual funds, the Investments are invested in different market capitalization instead of investing and one segment of the market. In this fund, there is very less risk, and this is good for the investors who have a low-risk appetite. In this, the funds are invested in small-cap mid-cap and large-cap markets in a fixed proportion. As these schemes are invested in different segments of the market, so it allows the fund manager to search or to change to any sector according to his views towards the market and the product. Due to this nature of the scheme, the returns are also very good with minimal risk.
How to evaluate multi-cap mutual funds
Investing in any investment investor should assess the schemes. So, to evaluate the multiple mutual funds, an investor has to look upon listed points:
- History and the performance of the funds
It is essential to look out for the history of the funds and how they have performed in the past before going to invest in any multi-cap mutual fund. And it is also crucial to look out at the reputation of the fund house.
- Fund Returns
An investor must check on the annual returns of the fund house before investing in it. And check the performance of the fund for about the past 5-10 years. And always select those fund schemes which have generated more returns than expected returns.
- Expense ratio
Each house fund has a certain amount of charge annually as a part of their expenses on overall returns, which is called Expense ratio. Each house fund charges differently according to their costs. So before investing, an investor should check expense ratio because lower the expense ratio, lower the impact of returns.
Who should invest in Multi-cap Mutual fund?
Multi-cap mutual funds are diversified into stocks of various stocks and capitalization. These funds create exposure in the stock market. This is best for the people who are afraid of stock picking and find difficulty in deciding which fund should opt. And when they become pro in this investment market, then they can switch to over to pure cap funds.
*Mutual fund investments are subject to market risks. Please read the scheme information and other related documents carefully before investing.