A good company satisfies its customer, but one at the top of the ladder delights its customer with the offered products and services. A customer feels happy when you understand him but is overjoyed when his emotions and beliefs are understood.
Hence, providing an exceptional product or service is not enough. But offering your customers the timely assistance, instant solutions and easy services are things what they expect from you in addition.
If you have a call centre, chances are that you might have to deal with a lot of unhappy, irate and unsatisfied customers. There can be numerous reasons for the same such as-
Poor customer service
Customers finding it difficult to reach the customer service department, etc.
Therefore, you must change the way you operate your call centre and should incorporate some innovative tactics to improve its operation.
5 top call centre improvement tactics
Enlisted below are the tactics that are found to be used by top call centre outsourcing companies. Let’s see what they are-
Identify your target audience and create buyer personas
If you don’t know who your target audience is, how would you resolve your customers’ query? So it’s pivotal to first identify the target audience and gather some useful insights about them. This will help you create your buyer personas and understand why customers prefer you over your competitors. You must know the kind of customers you are serving and what you are doing to make their life easier.
The best way to understand your audience would be to put yourself in their place. You would be able to perceive everything from customers’ point of view.
Conduct a call centre root cause analysis
In order to identify the real cause behind the problem that call centre faces, it’s important to conduct a root-cause analysis. If the root cause of the problem is identified, then the recurring issues can be eradicated permanently. Basically, root cause analysis is associated with three elementary questions:
What is the problem?
Why did it occur?
What steps could be taken to prevent it from recurring?
Therefore, call centres must perform root cause analysis to provide splendid customer services to the patrons.
Find out additional expectations of customers
As I mentioned above, excellent product and services aren’t the only things that customers look for. But they want something extra that can give them a wow experience. Such things could be 24 hours customer support, first-call resolution, simple and easy service etc. There are customers who don’t want to contact agents to get their problems resolved, instead they want to solve their problems on their own. For such customers, the finest call centre outsourcing companies provide their customers with self-help options so that the latter can resolve their problem on their own.
Use Artificial Intelligence to improve the quality of the call centre
When a call centres’ quality takes a dip, then its manager hires quality assurance experts to improve the call centre’s quality. In fact, it’s a very good strategy but do you really think hiring a large number of agents for quality assurance would be efficient? Absolutely no, if we talk of its scaling.
However, leveraging the power of artificial intelligence could be helpful in improving the quality of the call centre.
If we believe the reports of Narrative science, 80% of executives agree that AI improves employee’s performance and create jobs.
Artificial intelligence can be used to store, collect and link deep customer intelligence that will help quality assurance teams to perform at a higher level of efficiency.
Ask your customers for feedback
Well, this is one of the most important aspects that are helpful in making customers happy and in improving the call centre’s efficiency. When agents ask feedback, the customers feel delighted because the latter think that their opinion holds some importance to the business. However, for businesses, a customer feedback can be helpful in improving the quality of offered products or services.
The above-mentioned tactics are basics and must be employed by every call centres if they want better productivity with both quality and efficiency.
Why Taking an MSME Finance Is Better Than Liquidating Your Savings?
A successful business can bring a good profit, and a smart businessman knows the value of saving an amount from that profit.
A successful business can bring a good profit, and a smart businessman knows the value of saving an amount from that profit. The savings are essentially a vital part of a business which can be used in time of emergencies. If you are a small business or a medium-scale business, then you know the emergency that can occur during business. There are many times when businesses use up their savings account for business needs even when they are not in a hurry. This can cause trouble when you are in a real emergency. There are many financing options that you can use instead of liquidating your savings.
The Bajaj Finserv is one of the financial providers that can provide a business with MSME finance. This loan is a better option rather than exhausting the savings. The MSME loan is given out to micro, small, and medium-scale businesses for their needs. These MSME loans are easily obtainable in just under 48 hours if you avail from Bajaj Finserv. You can use the MSME finance instead of personal savings for your business needs. Here are some factors that will set the matters straight for you regarding using savings or availing a loan.
High Financing Rates
The personal savings that you have accumulated may not be enough sometime. The loans that you avail are much more than personal savings. The loan amount can be invested in satisfying your business needs and then can be invested in upgrading your inventory. This will allow growth in your business furthermore. Bajaj Finserv provides loans up to 30 Lakhs at attractive MSME loan interest rates.
Instant Loan Approval
Although you may have instant access to your savings, you can also avail instant loans. The MSME finance from Bajaj Finserv made available to you instantly based on only two documents. There is a simple parameter for MSME loan eligibility, so it is a hassle-free process. The instant loan from Bajaj Finserv can be invested in buying infrastructure or machinery or expanding the business. You can also avail pre-approved offers over your loan amount to be able to avail maximum benefits out of your loan like receive instant finance in an extremely simple way. Instant funding can be beneficial to boost your business and expand your business operations.
Savings in Emergencies
The personal saving that you have accumulated can be used in emergencies that can be a threat to your business. The saving can be used to pay debts on tight deadlines for instance. The savings should be the last resort, and you can stick to loans for your basic business needs. The profit that you generate after using the loan can pay the EMI and even be added to the savings.
Prevents Risking in Initial Stage
In the initial stage when business is fragile and losing your savings, this soon is not good business. The MSME loans, for instance, can be used without any fear of losing your business or personal asset. The initial stages of a business are meant to accumulate funds for your savings so that it can be used in the future.
Here are some facts that you need to consider before choosing between MSME loans and personal savings. The personal savings can be used for a much critical situation so availing an MSME loan is wise during normal situations. Bajaj Finserv has helped many small and medium-scale businesses to grow and prosper with the help of MSME loan.
Improve your Credit Score with a Loan Against Property
Taking a loan against your residential or commercial property can help you fund your financial needs with ease by offering you substantial funds at a lower interest rate than collateral-free loans. However, you can also use a loan against property to improve your credit score. By paying attention to repayment and interest features of a loan against property, you can ensure timely EMIs, which can boost your score. Read on to know how you can achieve the same.
Consolidate Debt with a Loan Against Property
When you have credit card debt that is piling up or a personal loan that comes at a high interest, resulting in bouncing EMIs and late payments, your credit score is likely to suffer. You can consolidate all your outstanding debt with a loan against property. Debt consolidation loan enables you to save on your expenses while paying only one EMI at a nominal interest rate instead of making multiple payments at different rates of interest at different deadlines.
With a loan against property in India you can avail a substantial amount to pay off all your existing debt without having to look for additional funds from another source. With only one EMI date to keep in mind, you are less likely to miss out on your monthly payment. Additionally, your monthly cashflow isn’t majorly affected by these EMIs as they are smaller in value. This makes repayment easy. The successful repayment of your outstanding debt and timely repayment of your loan against property is sure to boost your credit score.
Take a Loan Against Property to Build Credit History
In an instance where you haven’t borrowed credit previously or haven’t borrowed credit in the last 36 months, it is possible that your credit score may be too low since you lack credit history. In such a case, it may be difficult for you to avail an unsecured loan like a personal loan without having to pay a high interest rate. So, choose to avail a loan against property instead. The loan against property eligibility criteria is simple and you can enjoy lower interest rates against the value of your home. Making timely payments towards your loan can then help you build your credit score while successful repayment of your loan shoots your credit score up.
In order for the above methods to help you increase your credit score, it is necessary that you borrow only as much as you can repay and choose a lender that offers you affordable loan options. Taking a loan from Bajaj Finserv for example will help you ease repayment and make it effortless too.
Additional Read: Clear all your Debts with Loan Against Property
Bajaj Finserv offers you a Loan against Property that gives you finance up to Rs.1 crore if you are a salaried individual and up to Rs.3.5 crore if you are a self-employed individual. This funding is available at low interest rates and with minimal documentation too. This, coupled with a short application form that doesn’t take too much of your time, enables you to have your loan processed within 72 hours. You can also benefit from online account management and minimal prepayment and part-prepayment charges. Furthermore, a Flexi Hybrid facility enables you to borrow as you need and pay interest only on the used amount. You can also choose to pay interest-only EMIs.
Keep the above points in mind and choose a lender that offers the best loan against property features to help you repay your borrowed loan easily and successfully.
Watch here to know more:
The Options That You Can Expect From A Discount Brokerage Firm
A lot of discount brokers along with firms are there in the market. All of them do work on one major objective and that is on how to churn in business from your end. They induce a lot of offers so that the traders look up to them for buying or selling of stocks. With their low percentage per transaction they grab the attention of traders. One such platform that has gone on to garner a lot of attention is Zerodha. A testimony to this fact would be Zerodha trading reviews set up in 2010 that has gone on to create ripples in the world of brokerage.
Before you go on to select a discount broker or a firm just check out the free incentives along with the ones that provides you with the best economical plans. In addition free information along with market reports are important. Some of them are going to provide you with free trades on how frequently you end up trading. How much money you are putting initially in your deposit account along with the total of the buying or the selling securities. Do consider all these options that are provided by the discount brokers. All these free incentives should go on to benefit your investment decisions.
Other factors in choice of an investment broker are free insurance protection. Just find out whether the amount of money you put in is covered by insurance, if any form of brokerage meltdown occurs for any definite reason. In the market of today there are lot of financial institutions that are finding it difficult to manage their funds and stay in the business. With increasing levels of pressure on these institutions or firms, the chances are pretty high that the firms might collapse or disappear. You need to ensure that the funds are protected in the event of such a situation arising.
A point to consider is that discount brokers do not provide investors with any investment decisions. But most of the brokers do go on to provide them with vibrant platforms along with software packages that would enable you to analyse the trends of the market. You can then craft and develop your own strategies based on the currencies or the global markets. This type of tool is valuable for an investor who is planning to opt for a strategic investment of various markets along with platforms.
Most of the discount brokers provide these charges free of charge if you do have a specific balance in your trading account. Sometimes it could be based on the amount of trades you execute. In case of some firms they are going to levy a charge based on using the platform via the computer or internet. Do choose your discount broker in a wise manner. They are much better than a full time broker as they let the investors in making decisions. They are not bothered whether you make a profit or loss till you trade.n