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Customer Service Gripes Revealed

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No one wants to buy from a brand that doesn’t give them good service, but when online shopping, the expectations we all hold are different to those we have when buying something in person. But what do we really expect from businesses selling online, and what are our deal-breakers? Feefo surveyed over 2,000 UK shoppers to really drill down.

26% of online shoppers rank the helpfulness of staff as a key factor in their decision-making process – which is a large amount when you consider how little you usually would interact with brand staff when purchasing through an online shop! However, 80% of those surveyed admitted to using FAQs (Frequently Asked Questions) pages to answer any queries they had, but 53% didn’t find them all that helpful; they said not being able to find the information they needed was their most common online shopping frustration.

When it comes to having to communicate directly with a brand when about to make, making or after having made an online purchase, 43% of shoppers like to do so through e-mail; rising to 70% post-purchase. This is likely due to the speed in which an email can be written and sent, even if not answered right away (although most businesses do have automated responses in place as a basic measure). No matter how we get in touch with them though, we can all agree on one thing – we don’t like talking on the phone! Being passed around a call centre was rated the most annoying customer service gripe with 30% of the vote, closely followed by automated voice systems answering instead of or before real people with 21%. We’ve all been there, and we can all relate!

No matter how customers get in touch with online businesses though, all want a swift and helpful response: with 3 in 10 expecting a response in ten minutes or less, no matter which channel they’ve used to make contact. It seems the age of social media and rapid scrolling really has come to fruition – it’s just what we’re all now used to.

Of course, if we receive poor customer service, chances are, we’ll talk about it. Independent review websites fared well in the survey: with 64% of those interviewed having trust in them. That said, online shoppers were found to be 49% more likely to trust closed review platforms (that is, where only verified customers can leave reviews) over open review platforms – which makes sense, as they’re less open to abuse.
Whatever the statistics and surveys say, it’s clear: we all want great service, even if we don’t always receive it.

The infographic below shows all the results from the survey:

Muhammad Mubeen Hassan

Hi. I am Muhammad Mubeen Hassan. I am SEO Expat and WordPress Websites Developer &  Blogger. 30 years old. I help entrepreneurs become go-to in their industry. And, I like helping the next one in line. You can follow my journey on my blog, for list Click Here If you need any post so you can email me on my this Email: mubeenh782@gmail.com  

Hi. I am Muhammad Mubeen Hassan. I am SEO Expat and Wordpress Websites Developer &  Blogger. 30 years old. I help entrepreneurs become go-to in their industry. And, I like helping the next one in line. You can follow my journey on my blog, for list Click Here If you need any post so you can email me on my this Email: mubeenh782@gmail.com  

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Realm Scans: Navigating the Uncharted Territories of Digital Discovery

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In the expansive landscape of digital exploration, there exists a realm where information becomes an adventure—Realm Scans. Beyond a mere scanning service, this digital haven is where curiosity converges with innovation, and the uncharted territories of digital discovery come to life. Join us as we embark on a journey to unravel the unique dynamics of Realm Scans, navigating through the realms where information is not just scanned but transformed into a digital odyssey.

“Digital Horizons: Exploring the Essence of Realm Scans” is not just a title; it’s an exploration into the multifaceted dimensions of a scanning service that transcends the mundane. This article is an invitation to delve into the layers of technological prowess, user-centric design, and the transformative impact that defines Realm Scans in the dynamic world of digital information.

At the core of Realm Scans lies a commitment to redefining how we interact with information. “Digital Horizons” delves into the innovative features and functionalities that make Realm Scans more than just a scanning service. It’s a digital gateway where documents become gateways to exploration, and information is a portal to new discoveries.

A standout feature is the user-centric approach that defines the Realm Scans experience. “Digital Horizons” explores how user interface design, accessibility, and intuitive navigation are seamlessly integrated to create an environment where users don’t just scan documents—they embark on a digital journey of discovery.

Realm Scans is not confined by the traditional boundaries of scanning; it is a catalyst for a digital revolution. “Digital Horizons” illustrates how Realm Scans empowers users to go beyond the expected, transforming the act of scanning into a dynamic and enriching experience that transcends conventional notions.

As we navigate through the digital horizons of Realm Scans, the article becomes a celebration of the fusion between technology and user experience. It is a recognition that in the world of digital services, there are realms where functionality meets innovation, and where information is a gateway to new digital frontiers.

“Digital Horizons: Exploring the Essence of Realm Scans” is not just an article; it’s an ode to the tech enthusiasts, the information seekers, and the digital explorers who recognize the profound impact of a scanning service that goes beyond the surface. It’s an acknowledgment that in the realms of digital discovery, Realm Scans stands as a beacon, inviting users to embrace the transformative power of information in the digital age.

As Realm Scans continues to redefine the digital scanning landscape, “Digital Horizons” invites us to appreciate the nuances of a service that transforms the ordinary into the extraordinary—an exploration where every scan is not just a document but a digital adventure waiting to be unfolded.

Harry Clam

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