Finding the right bank for your needs can be a difficult decision, but it is important that you choose the right facility to manage your money. Choosing the wrong bank can cost you time and money, and while choosing the closest bank may seem convenient, you could miss out on the best deals.
Different types of banks
Although it may seem like there is a limited option, if you are looking for a simple bank account, there are a host of institutions you can check out. In addition to traditional banks, there are commercial banks, credit unions, private banks, and online banks, but to name a few. You should consider all of these options to ensure you get the best deal that meets your needs. To get best component Bank near you visit here branchnear.com.
The first thing to consider when choosing a bank is what kind of service features you are looking for. You need to determine your needs and then compare them to the list of products that a particular bank offers. If you are looking for a simple checking or savings account, there are likely many potential candidates. However, if you are looking for something more specific, there may only be a few possible sources. You need to look at the level of service the organization can provide and whether it meets your needs.
Although automatically choosing your closest bank is not always the best option, convenience is a factor to consider. If you need to use the services of a branch, you must consider how close the closest branch is to your home, place or work. You also need to analyze whether they offer online or telephone services and what their working hours are. You can find a bank with excellent services, but if the branch is 20 miles away and they are rarely open, you will not benefit from these services.
Banks and financial institutions vary greatly in size, so you need to consider what type of bank you want to use. If you want to use a small banking corporation that offers a more personal service, you may have to sacrifice cheaper rates. You should compare the costs and service levels at the large and small banks in your area to determine the best balance for you.
Rates and fees
Perhaps the most important aspect when looking for a bank is how high their commissions and fees are. Many banks are similar in terms of products offered and service levels, and most major chains will have a branch near you. However, what could separate the winner from the loser is the fees and fees they can offer you. If you are looking for a particular account or product, look at the costs for each bank. If all else is equal, go for the bank with the lowest fees and charges. Banking is about saving time and money, so the bank with the best rates and a good level of service is usually the best option.
Customer Service Gripes Revealed
No one wants to buy from a brand that doesn’t give them good service, but when online shopping, the expectations we all hold are different to those we have when buying something in person. But what do we really expect from businesses selling online, and what are our deal-breakers? Feefo surveyed over 2,000 UK shoppers to really drill down.
26% of online shoppers rank the helpfulness of staff as a key factor in their decision-making process – which is a large amount when you consider how little you usually would interact with brand staff when purchasing through an online shop! However, 80% of those surveyed admitted to using FAQs (Frequently Asked Questions) pages to answer any queries they had, but 53% didn’t find them all that helpful; they said not being able to find the information they needed was their most common online shopping frustration.
When it comes to having to communicate directly with a brand when about to make, making or after having made an online purchase, 43% of shoppers like to do so through e-mail; rising to 70% post-purchase. This is likely due to the speed in which an email can be written and sent, even if not answered right away (although most businesses do have automated responses in place as a basic measure). No matter how we get in touch with them though, we can all agree on one thing – we don’t like talking on the phone! Being passed around a call centre was rated the most annoying customer service gripe with 30% of the vote, closely followed by automated voice systems answering instead of or before real people with 21%. We’ve all been there, and we can all relate!
No matter how customers get in touch with online businesses though, all want a swift and helpful response: with 3 in 10 expecting a response in ten minutes or less, no matter which channel they’ve used to make contact. It seems the age of social media and rapid scrolling really has come to fruition – it’s just what we’re all now used to.
Of course, if we receive poor customer service, chances are, we’ll talk about it. Independent review websites fared well in the survey: with 64% of those interviewed having trust in them. That said, online shoppers were found to be 49% more likely to trust closed review platforms (that is, where only verified customers can leave reviews) over open review platforms – which makes sense, as they’re less open to abuse.
Whatever the statistics and surveys say, it’s clear: we all want great service, even if we don’t always receive it.
The infographic below shows all the results from the survey: