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How do agents of BPO Companies handle Irate Customers?

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Businesses end Customer Interactions.jpgCustomers have always been the strongest base on which the business stands. To lift the longevity of the business, it is significant to keep customers happy and contented. But sometimes product-related issues take place and irk customers, owing to this, the need for initiating support interaction arises.

However, dealing with angry customers isn’t easy as they often don’t listen to what support agents have to say. Furthermore, irate customers cannot be ignored during support interactions as this would not only trigger negative WOM but also result in customer defection.

If industry reports are to be believed, when dissatisfied customers don’t get prodigious solutions, they share their unpleasant support experience with at least 16 individuals. This makes the customer acquisition process more difficult.

That’s why business owners generally avail customer care services from established BPO companies. Here’s how support agents of BPO firms handle angry customers:

1.    By holding the nerve

Dealing with irate customers has never been an easy task because they often don’t agree to listen during support interactions. That’s the main reason why most of the business owners avail customer care services from BPO companies.

To live up to clients’ expectations, BPO firms provide quality training to their support agents so that the best possible assistance could be offered during customer interactions.

BPO organisations’ support agents never lose their composure while interacting with irate customers as they know that it is the best way to handle the whole situation.

Furthermore, support agents let angry customers explain the product-related issues without any intrusion, which as a positive consequence, diffuses the anger of the latter. This results in an effective conversation, which, in turn, leads to the deliverance of amazing support service experience.

2.    By making apologies

Generally, customers get angry after encountering annoying product-related issues and they feel that a company owes them an apology for the caused inconvenience. After initiating support interaction, however, when irate customers see a causal or rude behaviour of support agents, the former is more likely to leave the brand forever. From the business’s perspective, this is awful.

Therefore, BPO companies always make their newly hired support agents understand the value of customer relationships during the training sessions. Because of this, customer service reps try to do their best during support interactions.

Highly trained support agents always make apologies on the behalf of a company at the start of the customer interactions. After empathising with customers, support agents start working on explained issues and come up with satisfactory resolutions. Besides lifting customer experience, this strengthens the business’s reputation.

Thus, if you want to keep your customer base safe and secured, avail services from BPO organisations ASAP.

3.    By providing customised assistance

Last but not least, BPO companies always tell their support agents to give the best during customer interactions. For the same reason, support agents use scripts, CRM system, etc. to provide customised assistance during customer interactions.

This always does the trick because customers often seek better assistance, and when personalised solutions get provided during support interactions then this brings a smile to their face.

Wondering how support agents provide an amazing customer service experience? Here’re some measures that agents employ during customers interactions:

  • Customers are invited to explain issues.
  • Customers get informed first before putting the call on hold.
  • Knowledgebasegets used to wipe out issues from the root.

So, if you want to deliver the best while handling irate customers, get a specialised service provider on board ASAP.

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How To Get Rid Of Debts With The Best Debt Management Program

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Sometimes you have so much money that you think, how you can swim in money like Scrooge McDuck. Sometimes you have to take the extreme of bankruptcy. Hardly anyone can say that he is immune to financial ruin. Lack of job opportunities, increasing cost of living and other factors can bring financial difficulties in your everyday life. If you are buried deep under debt, you want to get rid of them as quickly as possible.

A debt management plan is one of the ways you can beat financial challenges due to debt. You will sit with a credit counselor and he will create the best debt management program after evaluating your financial situation. It is a plan you can easily afford. The counselor will negotiate with all of your lenders. This program will allow you to make lower payments possible. You will be able to get rid of your debt in three to five years.

Instead of sending money to different lenders, you will make one monthly payment to the debt management company. Now, it is their job to make monthly payments to your lenders and creditors. The company can get more favorable terms for you such as longer repayment periods and lower interest rates. So, having the best debt management program makes your life simpler as you are paying less money and making only one monthly payment.

Though it will hurt your credit score, it is not as damaging as a bankruptcy. As your loan balances start to decrease, your credit score starts increasing.

One thing you should keep in mind is that not all loans are included in this program. A debt management plan does not include secured debts. Student loans and some other unsecured loans are also not included.

Creating Your Debt Management Plan (DMP)

Finding A Credit Counseling Agency

Don’t work with any random credit counseling agency that has called you yesterday. Make sure that it is a member of the NFCC (National Foundation for Credit Counseling). It should be a reputed credit counseling agency having an excellent track record. Your lenders and credit issuers should be able to trust the agency.

The first credit counseling session is often free. Always ask about the fee of subsequent sessions and documents you have to bring.

What To Expect During Counseling

When you are meeting your counselor for the first time, you need to bring bills for each lender, your recent pay stubs and banking statements. It is good to have a copy of your credit report. Telephone meetings and web meetings are also very common. So, you might not have to see your counselor in person. In this forty-five minutes to an hour-long initial session, the counselor will assess your debts, incomes, and expenses. The counselor also pays attention to the interest rate you are paying. After doing all these assessments, the counselor develops an action plan according to your financial goals. Your lenders are not involved in this session.

Making A Choice And Getting Started

The counselor will tell you about the pros and cons of all the available options. You can take your time to make the final decision. In case the credit counselor is pushing you to make an immediate decision, you are working with the wrong company. Carefully consider the debt solution you are choosing. Does your budget allow you to stick to the DMP?

What if the plan fails?

You will be in a worse position. So, act wisely.

Putting Together the DMP

If you choose to go for a debt management program, the counselor will ask for more detailed information to set up the best debt management program for you. You need to tell about the lenders you are including, bank account statements, medical bills, and credit card bills. You cannot miss any of your expenses. Make sure that you are comfortable with the due date.

Start Making Payments

Though you have to make only one monthly payment, it should be made on time. So, get used to following your new budget. Your credit counseling agency will negotiate and reach agreements with your lenders. Keep in mind that not all lenders will accept your plan. Once the lenders agree, start making payments.

Don’t ignore the fact that the debt management program is not the only solution for you. If it is right for you, go for it.

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How to Get a Personal Loan with Low Credit Score

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Personal loans are extremely popular financial solutions, as you need not pledge any assets to avail them. However, as lenders do not have any collateral to fall back on in case you default on the loan, they approve loan applications after gauging your repayment ability. One of the important ways in which they do this is by checking your credit score.

 

Your credit score is a number between 300 and 900 that reflects your creditworthiness. In other words, it indicates your debt handling capabilities by considering your ongoing debts and your repayment behaviour on loans and credit card dues. If you have a score below 750, lenders may hesitate to offer you the loan amount that you seek and they may also charge you a higher interest rate. So, it is very important for borrowers to check credit scores before applying for a loan.

 

If you have a poor credit score, consider these points before applying for a personal loan.

 

Look for a guarantor or opt for a joint loan

When you apply for a loan with a co-applicant or a guarantor, you improve your chances of getting a personal loan on pocket-friendly terms. When selecting the guarantor or co-applicant, remember to select someone with a high income and a good credit score. This way, the lender will be assured of timely repayment.

 

Prove your repayment capacity

While lenders check credit scores of all personal loan applicants, they also check your employment details and salary slips to ascertain your repayment capacity. This is because a steady job and a higher salary directly impacts your ability to repay personal loan EMIs on time. So, when you have a low credit score, you can strengthen your loan application by showing a reliable source of income via your job as well as other sources. If you manage to prove that your income has increased in the recent past or you have other sources of income using which you can successfully repay the personal loan, then despite a poor credit score, you can enjoy approval.

 

Request for a lower loan amount

Lenders do not favour the combination of a large loan amount and a poor credit score. Keeping this in mind, ask for a lower loan amount when you have a low credit score and you may find it easier to get your application approved. To decide on the amount, plan your requirements in advance. Then use an online personal loan calculator to determine the loan structure that works in your favour.

 

Appeal for an NA or NH consideration

Your credit score is based on your credit history, which is how you have handled debt in the past. A lack of any activity in this regard for the last 3 years will leave an NA or NH mark on your credit report. In such a case, your CIBIL report may lack a credit score altogether. You can speak to your lender regarding this status and request them to reconsider your application.

 

Apply after improving your score

One of the best ways to proceed is to work on boosting your credit score before applying for personal loans. Try paying your EMIs and credit card bills on time, avoid defaulting on your debts, and abstain from applying for multiple loans all at once. Keep in mind that several ongoing loans on your name can lower your score. Moreover, your credit report may contain errors or may not have the updated information on loans you have paid off, which impacts your credit score. Therefore, keep an eye on your credit report and rectify mistakes to see your score improve.

 

If you’re facing a medical emergency and do not have enough time to improve your credit score, you can consider applying for a loan from NBFCs who have simpler eligibility criteria. Apart from offering instant funding, NBFCs provide an array of attractive features. For instance, Bajaj Finserv offers personal loans of up to Rs.25 lakh at nominal interest rates and tenors ranging up to 60 months.

 

With easy-to-meet personal loan eligibility criteria and minimal documentation, you can apply for a loan quickly and easily here and even enjoy the features of a flexi personal loan. This allows you to withdraw funds from your total loan in parts, multiple times. Interest is incurred only on the amount you withdraw, and you can choose to pay interest-only EMIs, thus reducing your EMIs by 45%. To make the most of instant loan approval, check your pre-approved offer. This customised deal ensures you get the financing you need without any hiccups.

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Host The Wedding of Your Dreams With An Instant Personal Loan

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Weddings are a personal milestone unlike any other, and hosting one in India or at an exotic location overseas can be a very expensive undertaking. In fact, a recent survey found that 20% of all the loans availed by young Indians in 2018-2019 were to finance wedding expenses. This is because celebrations are spread over several days and in some cases, go on for up to a week. So, to keep your savings intact, apply for a personal loan offered by a reputed lender is a sound decision.

 

This loan grants you the money you need in an expedited manner, ensuring that you don’t have to endure tiresome loan application procedures as you juggle wedding preparations. Further, borrowing options such as the wedding loan offer additional benefits along with ample funds.

 

For a deeper understanding of how an instant personal loan can come in handy when planning the wedding of your dreams, read on.

With a large sanction, there’s no need to compromise

Whether it is your dream to host an intimate wedding at a resort or a grand celebration at an exotic location overseas, having the necessary finance is key. This is especially true in the case of a destination wedding as you must account for the cost of travel, accommodation, transport and all other incidentals. Further, you may want to host your wedding during the peak wedding season and this generally means higher costs across the board.

 

In such cases, availing an instant Personal Loan from Bajaj Finserv can help you cover most, if not all, costs comfortably. Here, you get financing of up to Rs.25 lakh and you can use the funds to meet any requirement as this sum has no spending restraints.

 

Manage multiple expenses with speedy disbursal

Successfully hosting a wedding requires meticulous planning and this is where the services of a skilled wedding planner come into play. However, the services of one, as well as those of caterers, photographers, decorators, videographers, officiants and transportation crew require timely, ample financing. Thankfully, with Bajaj Finserv’s simple loan eligibility criteria you can qualify with ease, get approved within minutes and have the entire sanction disbursed to your account in under 24 hours.

 

Celebrate lavishly and enjoy affordable loan repayment terms

Even though a wedding can involve a range of expenditures, you may want to splurge on your big day. To ensure that you can celebrate without cutting corners, you can borrow freely via a marriage loan and make repayments over a flexible tenor spanning up to 60 months. This, in addition to competitive personal loan interest rates, makes repayment a hassle-free experience. In fact, you can draw a repayment schedule accurately by using a personal loan calculator. The tool forecasts your EMIs and net payment, helping you choose a tenor that aligns with your repayment abilities.

 

Cover wedding-related expenses efficiently with the Flexi Loan facility

The Flexi Loan facility is a special feature offered along with the Bajaj Finserv Marriage Loan, and it plays a very important role in managing wedding expenses on the go. This is because weddings come with impromptu and unexpected expenses, and having enough funding for all such costs is vital. With the Flexi Loan you get a sanction from which you can borrow periodically, without making new applications each time or paying any additional fees. Moreover, you are charged interest on the amount you withdraw only. You can also opt to pay interest-only EMIs for the first part of the tenor and reduce your monthly instalments by up to 45%.

 

Having understood how an ample sanction, swift disbursal, convenient repayment terms, and borrowing flexibility can ensure that your special day goes as planned, apply for this loan as soon as possible. You can also check your pre-approved offer from Bajaj Finserv to get an instant personal loan on customised terms. All you have to do is enter basic details to enjoy a hassle-free, speedy marriage loan approval.

 

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