The Information Technology Infrastructure Library (ITIL) Certification is an internationally recognized credential. It is specially designed for those IT professionals who wish to pursue a career in service management or want to get promoted to senior level managerial job positions. This certification is an elementary level one in IT service management. This certification helps professionals to use various tools and practices to help in the development and growth of the business. ITIL consists of the following modules:
- Service design
- Service and operation transition
- Continual service improvement
The ITIL examination is an objective test comprising of 40 MCQs.The format of this test is aa closed-book one. In order to clear this exam, students need to gain at least 65% marks. Following are 8 reference books and guides to help you prepare for the ITIL certification program quickly and more effectively:
1. Passing Your ITIL Foundation Exam (Best Management Practice) – Second Edition
This guide helps you to prepare for the ITIL Foundation Exam and understand key ITIL principles through practice questions. It also comes with various brainstorming activities to help learners write the basic concepts of the chapters in the book. The book has more than 70 questions for readers to solve and prepare for their ITIL exam. This guide is published by TSO and backed by the APM; the Official Accreditor of ITIL exams. This guide helps you to prepare for the ITIL foundation exam and is according to the current ITIL course.
Therefore, this book is the perfect guide for those who want to prepare for the ITIL Foundation Exam and earn an ITIL certification but don’t have enough time to go through each and every topic. This guide is a great way to learn the fundamental concepts of IT service management. It consists of lessons on fundamentals of service management, ITIL lifecycle, and various service management terminologies used in the industry. It also gives an overview of the ITIL exam through a mock paper that will help you to prepare for the exam more easily.
2. ITIL Foundation Complete Certification Kit Study Book and eLearning Program – 4th Edition by Ivanka Menken
The ITIL Foundation Certification Kit is a perfect guide to prepare for the ITIL certifications exam. It gives in-depth knowledge about the ITIL lifecycle, from strategy to continual service improvement. Each and every topic in the book is explained in such a way that readers will be able to grasp the core concepts without any difficulty. The book has a total of 392 pages, and it can also be used as a reference book to prepare for other ITIL exams. This book also provides ways for how ITIL practices can be adopted in the practical world. The book has no particular restrictions for readers as the topics can be covered in any sequence as desired by the readers. This book also comes with several media resources which makers the learning process more smooth.
3. IT Service Management: A Guide for ITIL Foundation Exam Candidates, Second Edition
This book is perfect for those who have completed training for the ITIL exam and want to test their preparation level. This guide is divided into four parts. In the first part, you learn the fundamental concepts of ITIL service management. In the second part, you learn about the ITIL lifecycle and its different modules. In the third part, you learn about different ITIL operations, and in the last part, one discusses measurements and metrics. This book gives you a complete overview of the ITIL examination and helps you to prepare for the ITIL exam in less time.
4. ITIL Lifecycle Publication Suite
The ITIL Lifecycle Publication Suite covers all the five ITIL foundation modules. The book starts with the ITIL service strategy and then the ITIL Lifecycle modules. Each stage is correlated to the previous one. The suite comes with a total of five books and gives in-depth knowledge about ITIL practices. It also provides information about crisis management and informs about effective management of events or incidents.
At each level, learners are provided with regular and constant feedback, helping them to keep themselves abreast of the latest business requirements as well as suitable IT services emerging in the market. Since this book consists of five individual books, buying each book separately can be a bit expensive, therefore buying the entire suite can save you a lot of money. This suite is available in both printed and PDF formats.
5. Introduction to the ITIL Service Lifecycle
This book for the OGC (Office of Government Commerce), is one of the few ITIL books that are approved by the Government. This book can be read by anyone who wants to gain a better understanding of the ITIL fundamentals. The language of the book is simple yet effective so that anyone can understand its key points easily.
The writing style of the book is not too formal, and all the topics are written in a very precise manner and to the point. Even the figures in the book are very simple to understand that they do not require too much expertise or previous ITIL knowledge. All in all, this book is a great option for beginners who wish to earn an ITIL certification without spending too much on ITIL training or other learning material or resources.
6. ITIL Foundation Essentials: The Exam Facts You Need
ITIL Foundation Essentials is a great resource book for aspiring ITIL professionals. This book consists of 150 pages and gives an in-depth knowledge about the basics of ITIL service management. This book has an easy and simple design that helps the readers to understand the text easily. This book is perfect for those who are interested in learning ITIL fundamentals. Not only that, but this book is a must-have for aspiring professionals who wish to clear the newly launched ITIL 4 Certification – Foundation level. Not only beginners, but experienced professionals can also benefit from this book by revising and refreshing all the basic ITIL concepts and terminology.
7. ITIL For Beginners: The Complete Beginner’s Guide To ITIL
ITIL For Beginners is a complete book for clearing the ITIL Foundation exam. This book includes various teaching methods that are specially designed for elementary level learners to help them gain in-depth knowledge about the various lifecycle modules of ITIL. The guide covers complex topics in simple terminology, which makes it an ideal option for new learners.
8. ITIL 2011 Edition – A Pocket Guide (Best Practice Series)
This comprehensive guide provides you with an overall understanding of the whole concept of ITIL. Through this book, various experts belonging to the IT Service Management Forum have tried to answer this puzzling question faced by many aspiring professionals, that is, if the topics covered in this guide successfully represent the gist of ITIL, with limited length as a pocket book for students of no more than 200 pages.
This simple and easy way of encapsulating the core of the ITIL framework makes it an ideal guide for professionals to revise and revisit the basics for a better understanding of core concepts. This book is not as dense a read as other detailed advanced guides are. This read saves time for professionals who just want to refresh their concepts without getting into too much details.
A 3-decade ‘moving picture’ of young Australians’ study, work and life, thanks to LSAY
The Longitudinal Surveys of Australian Youth (LSAY) unpack the lives of young Australians as they leave school, enter further study or the workforce and make the transition into adulthood.
The latest findings are now available for the group of young people who completed their first questionnaire back in 2009 at age 15. This group’s 11th and final survey shows young people are completing university at higher rates than ever before, while participation in apprenticeships and traineeships is taking a dive.
The information collected from these groups of students, or “cohorts”, is used to better understand what helps or hinders this transition. This includes things like the effect of schools on year 12 completion, whether government benefits like Youth Allowance help students complete their studies, and the factors that help a young person find full-time work sooner.
Each cohort starts with about 14,000 students in the first survey, or “wave”. From the age of 15 to 25, they complete a 20-minute survey once a year to share what’s been happening in their lives. LSAY asks about their experiences at school, their post-school study and work, as well as their health and home life.
Six cohorts have taken part so far. The recent release of findings from the fifth cohort’s final survey is a milestone, with LSAY data now available across three decades. This means we can study generational changes in transition patterns.
To capture the many changing events or factors that affect young peoples’ transition, the survey has added questions about caring responsibilities, volunteering activities, participation in the gig economy, their personality traits and whether they have access to social support.
Data dating back to the ’70s
LSAY is one of Australia’s biggest and longest-running panel surveys. More than 60,000 young people have been surveyed since 1995. It’s recognised as one of eight core longitudinal data assets in Australia.
The surveys grew out of the Youth in Transition (YIT) studies in the 1970s. The decade’s oil price shocks caused unemployment to soar, with young people hit the hardest. This created a need to better understand their school-to-work transition in the face of global technological and economic change.
Then came the Australian Longitudinal Surveys (ALS) and Australian Youth Surveys (AYS) in the 1980s. One of the more prominent pieces of research using these data found the aptitude of new teachers fell substantially as teacher pay declined compared to other salaries.
These three longitudinal studies were combined to create the LSAY program.
Researchers mine LSAY for insights
More than 300 published research papers have used LSAY data. The report 25 years of LSAY: Research from the Longitudinal Surveys of Australian Youth showcases some of the highlights.
LSAY research has shown working just a few hours a week while at school improves prospects of getting a full-time job. But working long hours has a slightly negative effect on school completion. The research also found females are better at balancing school and work than their male peers.
Research has also shown that students participating in school-based vocational education and training (VET) had higher rates of school completion, full-time employment and incomes in their first year after school than non-VET students with similar characteristics. Ex-VET students were also more likely to be in a job they liked as a career. These benefits were associated with school-based VET programs with a workplace learning component.
The Productivity Commission used LSAY data to investigate the demand-driven university system. Many disadvantaged students successfully attended university as a result of the expansion of the system. However, those with lower literacy and numeracy were more likely to drop out. The study recognised schools and universities need to do more to prepare and support students, and that university might not always be the best option.
LSAY has been an important source of evidence for policy. National reviews and inquiries informed by LSAY data include the COAG Reform Council’s reporting on youth transitions (2009), the Bradley Review of Higher Education (2008) and the House of Representatives inquiry into combining school and work (2008-2009).
The recent Education Council Review of Senior Secondary Pathways, released in July, draws heavily on LSAY to establish how students can choose the best pathway for their transition from school.
LSAY has a high degree of comparability with international youth surveys. These include the Transition from Education to Employment (TREE) study in Switzerland, the Youth in Transition Survey (YITS) in Canada, the Education Longitudinal Study (ELS) and National Longitudinal Survey of Youth (NLSY) in the United States, and Next Steps in the UK.
Most of these have a starting sample of about 9,000 individuals. Next Steps has 16,000. LSAY’s starting sample of 14,000 young Australians makes it one of the largest surveys of its kind in the world.
Tracking lives through the GFC and COVID-19
These datasets enable us to transform a snapshot of a person’s life into a moving picture. Compared with cross-sectional studies, these longitudinal datasets provide a much clearer picture by accounting for personalities, life events and pathways.
Combining a longitudinal study with cohort studies sheds more light on this picture by controlling for inter-generational differences, or crises such as wars, financial downturns or natural disasters.
For example, using data from four LSAY cohorts, one study found the well-being of those whose transitions occurred during the global financial crisis (GFC) was much worse on several measures, including standard of living, home life, career prospects, social life and independence.
The extraordinary challenges Australian youth face as a result of the coronavirus pandemic will be documented when the sixth LSAY cohort, now aged 20, complete their sixth survey in 2020 and further surveys in the years thereafter.
By providing a valuable resource to explore the longer-term effects of this crisis, LSAY continues to stand the test of time.