The reality of healthcare food services is that there’s a huge opportunity to surpass the expectations of the customers. The expectation of any patient admitted to a hospital is the meals is unappealing and tasteless. Another realization is that there clearly was never a period someone just desired to visit a hospital for the meals.
The challenge for food and nutrition management teams is to set the expectations and educate the customer ahead of rendered meals offering or services. The complexity of meal service does not start and end with the preparation and serving of the meal. The meal service process is a group sport, where the whole facility needs to be engaged in the meal process and realize that each staff member is an interracial area of the meal process. The client needs some level of control in the ordering their meal but with many the staff in your kitchen, fielding comments and communicating the likes and dislikes of the in-patient back once again to food service is the fundamental challenges for any hospital.
The strategy is to boost the communication process and setting the expectations by explaining meal options, styles of service, and the clinical restriction, which needs to be discussed ahead of the first meal served. Although this sounds uncomplicated, many facilities neglect to communicate these details effectively.
In developing a communication strategy, the important thing element is emphasizing “the moment of truth”, which will be creating a strategy that starts when the customer receives their meal and working backward. Think if every other food establishment as an example, if your customer is searching for specific meals the capability to view the menu, décor, and specials can be acquired through varies marketing Medias. The strategy in marketing is establishing value though effectively communication. Although hospital food isn’t considered gourmet, there are many values to the product. There’s no reason these values can not be effectively conveyed to the customer upon admission building credibility. In healthcare food service management, the meals business needs to believe entrepreneurially incorporating basic manufacturing branding concepts.
The foodstuff service industry with the exception of healthcare has an opportunity to market and brand their product ahead of purchase. With a captive customer base in healthcare, the ability and the discretion of the meals and nutrition department could create an experience that surpasses the fundamental expectation of hospital food.
Thinking as a marketer in place of a food director should be described as a prerequisite for the position of any food director. The Department of Health (DOH) in code 482.28 states the meals service director must be a full-time employee who has been granted the authority and delegated responsibility by the hospital’s governing body and medical staff for the operation of the dietary services. This authority and delegated responsibility includes the daily management of the service, implementing training programs for dietary staff, and ensuring that established policies and procedures are maintained that address at least safety practices for food handling; emergency food supplies; orientation, work assignments, supervision of work and personnel performance; menu planning, purchasing of foods and supplies, and retention of essential records (e.g., cost, menus, personnel, training records, QAPI reports, etc).
In this explanation, the director is granted the authority and delegated responsibilities to create decisions about the effectiveness of the meals service department. To summarize the role of a manager he or she needs think entrepreneurial and with an interest to develop, a business customer focus and drives the program by setting a vision with long-term objectives.
Thinking as a marketer one needs to think about the targeted audience by taking into consideration and knowledge of preferences of the customer and produce a food strategy that could satisfy and meet up with the clinical and regulatory requirement.
Strategic management is defined since the pair of decisions and actions that end up in the formulation and implementation of plans designed to reach the objectives. In the strategy of healthcare food service, it is all about improving the “moment of truth.”
As with any strategic plan, the very first and most critical step is to develop a vision and mission statement designed for the meals and nutrition department. The next set is to examine the interior capabilities and analyze the resources including staffing, capital, internal logistics, budget, and the external environment to understand what can be accomplished successfully. Once each resource is evaluated, the next phase is to develop long-term objectives with short-term objectives that support the vision. In one’s experience, being truly a directors and in attempting to resolve a problem one can becomes too reactive by implementing an application that on the surface seems to boost a phase of the program but does not address the problem. If one creates a drop-in programs and fails to comprehend the long-term strategy the issue is by pulling resources that support the vision will only create problems deeper-rooted problems in meeting the objectives.
At times, one hears comments like “the more that changes the more it stays the same.” This comment in one’s opinion is while there is no strategic plan with long-term objectives. A food director responsibility is to generate the master plan and more important selling the master plan to senior management highlighting the importance and requirement for change.
The challenge for any food and nutrition leadership team is working through hospital policies, top senior hierarchy, nursing, support services, and budget requirements. Thinking as a business owner with a long-term objectives is what separates the outstanding operators from the average. The traits of any leadership for setting strategies that support entrepreneurship and innovative thinking combined with the characteristics to be resourceful, creative, visionary, hardworking, and optimistic. These leaders are independent thinkers willing to take risks and innovate. Entrepreneurs are now living in a sea of dreams that entails the envisioning of expanding ones proverbial personal island by aligning all the boats and paddles in moving in exactly the same direction.
The “moment of truth” and setting the expectations isn’t easy. It has a personal commitment and the alignment of resources that needs a rest away of traditional thinking. Perhaps the operation comes with an elaborate room service delivery service or the standard tray service, the goals are still to set the expectations and the focus to maintain the expectation. Setting the decisive moment is thinking transformation and not only tinkering with the status quo but blowing up the old business models and creating new one. The difference is thinking strategically and setting a vision with each component of the master plan being aligned and complimenting the “moment of truth.”
Same Day Dentures – Actually Worth The Investment or Not?
Did you say yes to same-day dentures? If so, then you are already on your way to a brilliant smile. It is one of the most prominent tooth replacement options in the latest dental technology. It has merely allowed streamlining the process and allowed people to come back home with a full set of teeth after just one appointment. Are you wondering how it works?
Mainly, one or more than one implant is inserted into your jaw bone, instead of spending 3-5 months. It clearly means that very minimal time is spent without a visible missing tooth. There are two ways how it differs from the traditional ones.
First of all, same-day implants don’t take much of your time, just a few hours. Whereas, the typical tooth implant procedure takes more than 3 months and that too, with a missing tooth. Secondly, it requires a very less number of visits. But remember, the success rate of this treatment is not that higher as compared to the standard one.
What is the procedure like?
In general, the individual doesn’t have to wait for several months for his gum/tissue to heal. Your dentures are on the spot, ready for the placement. Before the extraction, your expert dentist will take the impressions and images of your dental area. This procedure is applicable for:
- Replacing a single tooth
- Replacing 2-3 missing tooths
- Full set of dental implants
- All on 4 implants or All on 6 implants
Are you the right candidate for a tooth implant procedure?
If you are wondering what makes them different from other procedures. Basically, they don’t differ much, it is just the time that counts, and the lab work that takes almost a week. If you have made your mind to get it done? If yes, then simply head to a certified/licensed dentist near you and get them fitted while ensuring that the dentures satisfy your needs. Once done with the placement, you are good to go! So, what are you waiting for? Say no to those frequent and never-ending visits and the tedious waiting period.
Is the procedure painful?
Generally, same-day dentures are implemented under local anesthesia. If any sort of sedation is required, that is also provided as it blocks the pain trails. After the effect starts to lessen, an individual may begin to feel a slight discomfort. But not to worry as the dentist recommends specific pain relievers.
Taking care of same-day implants
Well, it entirely depends on oral hygiene and how long you maintain it. Check out the tips below:
Most expert dentists recommend using a soft-bristle toothbrush. The gentle bristles are generous to the crowns and tissues. Plus, they quickly adapt to the crown surfaces, which helps in thorough cleaning and removing the plaque. A pro tip to follow here is to use a toothpaste with Fluoride as it will keep the cavity formations and decay at bay.
Hold on, we are not talking here about the alcohol-based mouthwashes. Ask your dentist for any suitable recommendation. Going twice with mouth rinsing helps in lessening the plaque and bacterial load, which eventually leads to better oral hygiene.
An appropriate floss should be used to clean the area of contact for improving gum health. If an individual follows this, then there’s no risk of dental bone loss in the long run.
Remember, the key takeaway is to evaluate and get the treatment done from time to time. It is better to avoid smoking, alcohol intake, tobacco chewing, and consuming processed foods as much as you can.