The need for software arises in absence of an order. Using technology for HRMS is like bringing peace to a valley running in chaos. The market is flooded with ample HRMS solutions today and now the need is justified more than ever. Technology has come to support the backbone of the organization- the workforce, the employees, the Human Resources as we all know it. The providers are finally able to meet the demand and supply equilibrium of HRMS Solutions in India but the question still remains- Which are the best ones? The answer is- there are a handful of providers offering the best services in their expert areas and consist of great industrial standards.

There is however, ambiguity over the deciding parameters while selecting the most efficient HRMS software for an establishment. HRMS software is empowered to turn every HR head’s nightmares into a peaceful journey. This piece discusses the factors to be aware of while selecting the HRMS solution that will unleash a systematic progression of an enterprise’s entire working system and streamlines the workforce for desired results.

Is There a Need Though?

Let’s first sit down with your HR team and ponder over if there’s a need for an HRMS solution in the first place. Despite a clear functioning of your in-house HR management there are several minute errors that go unnoticed. These errors gradually become a habit and there goes your entire management, hence, the need for software. HRMS solutions in India or elsewhere have proven to be useful for organizations with a decent strength of employees which require a system optimized effort in HR management. If you want to move over spreadsheets, SHRMpro is fine solution to support your enterprise’s HRMS.

Congruent with Regulatory Compliance

A must have is an adherence to statutory compliance. As difficult as it is, it’s absolutely imperative to stay in line with the regulatory domain, work in close congruence with Labor Laws and incorporate all the rules laid out for Payroll, working hours, PF, Gratuity, ESI, etc.

An All-inclusive Deal

HR Management System is a complex combination of several verticals co-existing, forming an end-to-end circuit of services. To judge if a solution is of top quality, the software has to be quantifiable on the following measures-

Functionality and Dynamism- How functional and compatible is the software with your requirements is the first thing you need to ask while screening the choices for final selection. An ideal HRMS solution should incorporate all major features under one ambit so that a bigger structure can become functional sans any fractures. For instance, SHRMpro offers credible services of Payroll Management that works in tandem with Attendance, Roster, Leave and other statutory regulations to develop monthly and annual reports. SHRMpro is designed with a high quality to enable dynamic operations with agility.

Technical Support- You need to ensure that the software supports your organization’s HRMS with expert backend facilities for both on-cloud and on-premise support.

Usability- Being user-friendly also achieves functionality. HRMS software’s success depends on not just its smooth integration and implementation but also on its ability to provide an impressive user-experience. For mundane proceedings of HRMS, it’s even more important to have a hassle-free experience with an impressive UI and features like feedback or raising an easy ticket for queries, etc.

Dependability– Data security is of prime importance for systems caretaking confidential information pertaining to payroll and official reports. SHRMpro provides data integrity and considers it a valuable asset of this business solution product. It provides swifter integration operations of report generation based on the trends and with high fidelity.

Relevance- What is more powerful than being relevant? The relevance of any product or software is one of the most important things to keep in mind while buying. If you don’t buy assets from the inventory without any relevance, you surely won’t buy a state-of-the-art business solution. This is one reason why many players offer free trials.

The Right Mix of All Things HR

Having a quintessential HRMS solution means to have a right balance of features that cover the entire gamut of HR processes i.e. from Hire to Retire. The essential features of the best HRMS must have a network of talent acquisition management, hiring and recruitment management, payroll, leave and attendance, roster, employee management, talent management, asset management and exit management. SHRMpro caters to all these in a highly sophisticated way and offers much more.

In conclusion, while you may not be using another outfit for HRMS which reduces your usual manual labor manifold, it’s about time you begin considering technology for a simplified working and focus what’s more to management than filling excel sheets.

Author Bio:

Ankit Srivastava is Digital Marketing Strategist by profession & Professional Blogger by passion. He loves writing and sharing his ideas, experience & learning via his blog. He has already written many blogs on various platforms. Visit his website to read his latest Technology Blogs.

While brands were quick to adopt Social Media as an effective marketing tool via commercial messages and advertising, customers also soon jumped on the opportunity to interact with the brand through private or public messages. Of late, Social Media is becoming a vital channel of communication for customer support purposes. It is because Social Media is fast and responsive. Customers, specially millennials, prefer highlighting their concerns via social media networking sites rather than over Live Chat Support or email support as it empowers them to voice their concerns in a public realm. Brands are more wary when customers approach them via social media because they don’t want to risk it going viral on social media. add further, with the growth of social media channels, customers get the power of praising or condemning any business based on their satisfaction.

Due to aforementioned reasons, businesses are realizing that neglecting social media is similar to offering unsatisfactory services to customers. Thus, engaging in social media customer service is the need of the hour. But, the question arises how to start with social media for offering better social customer service solutions?

Identifying the Audience – It is important to have clear understanding about your ideal target audiences. And who else other than customer service team can provide this information? It is because Customer Service Agents communicate with customers directly and listen to their opinions, concerns and their expectations from the company. Based on the inputs received from customer surveys, feedback forms and the points highlighted the Customer Support team, it becomes easy to create fictional personas of your targeted audiences

Selecting Right Social Media Platform – Facebook, Twitter, Instagram and LinkedIn are some of the most important social media networking sites. The chances that your target customers use all social media channels to address their concerns are low. Equally difficult it is for company to offer exceptional social media customer services on all social media channels Thus, take a strategic move by evaluating one or two social media channels used by your audiences and offer best customer service over those selected social media channels.

Facebook for Customer Service – Facebook tops the popularity chart when it comes to social media. Moreover, as per study of Accent Marketing, 82% customers expect companies to offer great customer service on Facebook. It is the most interactive medium for obtaining customers’ feedback, updating fans about company’s new product and service, achievement, seeking their opinion before launching any product, etc. You should allow access of your brand’s messenger box to your customer support agents and make sure that they are promptly replying to messages and comments and resolving issues in a timely manner. Response time is key. Usually, audience expects responses within one-hour window. Even if you do not know what to answer, leave a standard reply that “we are looking into the situation and will get as soon as possible”.

Instagram for Offering Customer Service – People think that Instagram helps in driving sales by generating leads. However, Instagram has potential to become an indispensable social media customer service tool. Lastly, connect your Instagram Direct Message to Facebook Messenger Inbox to manage everything at one interface in a better manner.

Twitter for Customer Service – Whether you like it or not, despite its limit on characters, Twitter has come about to be a serious platform for customer service. But remember not all customer support requests should be handled in public view. Do not forget to switch to Twitter’s Direct Message feature when you want to engage in a private discussion with the customer, specially when the topic is sensitive, getting escalated or when confidential information is involved.

Understand Formal Tone of Every Channel – No matter whichever channel you are employing for offering customer service, it is necessary to understand its unique tone, etiquette and limitations. One standard tone cannot work wonders for all social media channels. For instance, Twitter supports short and direct communication whereas Facebook communication can be longer. Similarly, Twitter users expect responses within 30 minutes, however Facebook users are comfortable even if response time may exceed to 90 minutes. Thus, ensure that marketing team as well as customer service department is well-versed with these facts, create social media promotional content accordingly.

Conclusion – In order to stay ahead in the competition, it is necessary to use social media for customer service. Moreover, for offering satisfactory social customer service solutions, choosing right social media channel and understanding its nuances are inevitable.

At LiveSalesman, a leading Multilingual Call Centre with over 18 years of experience, we provide Social Media Customer Service Support in over 30 European and Asian languages. Contact us if you wish to outsource your social media customer support.