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Strengthen Business Customer Service with Social Media

How to start with social media for offering better social customer service solutions? this post will help you for everything.

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While brands were quick to adopt Social Media as an effective marketing tool via commercial messages and advertising, customers also soon jumped on the opportunity to interact with the brand through private or public messages. Of late, Social Media is becoming a vital channel of communication for customer support purposes. It is because Social Media is fast and responsive. Customers, specially millennials, prefer highlighting their concerns via social media networking sites rather than over Live Chat Support or email support as it empowers them to voice their concerns in a public realm. Brands are more wary when customers approach them via social media because they don’t want to risk it going viral on social media. add further, with the growth of social media channels, customers get the power of praising or condemning any business based on their satisfaction.

Due to aforementioned reasons, businesses are realizing that neglecting social media is similar to offering unsatisfactory services to customers. Thus, engaging in social media customer service is the need of the hour. But, the question arises how to start with social media for offering better social customer service solutions?

Identifying the Audience – It is important to have clear understanding about your ideal target audiences. And who else other than customer service team can provide this information? It is because Customer Service Agents communicate with customers directly and listen to their opinions, concerns and their expectations from the company. Based on the inputs received from customer surveys, feedback forms and the points highlighted the Customer Support team, it becomes easy to create fictional personas of your targeted audiences

Selecting Right Social Media Platform – Facebook, Twitter, Instagram and LinkedIn are some of the most important social media networking sites. The chances that your target customers use all social media channels to address their concerns are low. Equally difficult it is for company to offer exceptional social media customer services on all social media channels Thus, take a strategic move by evaluating one or two social media channels used by your audiences and offer best customer service over those selected social media channels.

Facebook for Customer Service – Facebook tops the popularity chart when it comes to social media. Moreover, as per study of Accent Marketing, 82% customers expect companies to offer great customer service on Facebook. It is the most interactive medium for obtaining customers’ feedback, updating fans about company’s new product and service, achievement, seeking their opinion before launching any product, etc. You should allow access of your brand’s messenger box to your customer support agents and make sure that they are promptly replying to messages and comments and resolving issues in a timely manner. Response time is key. Usually, audience expects responses within one-hour window. Even if you do not know what to answer, leave a standard reply that “we are looking into the situation and will get as soon as possible”.

Instagram for Offering Customer Service – People think that Instagram helps in driving sales by generating leads. However, Instagram has potential to become an indispensable social media customer service tool. Lastly, connect your Instagram Direct Message to Facebook Messenger Inbox to manage everything at one interface in a better manner.

Twitter for Customer Service – Whether you like it or not, despite its limit on characters, Twitter has come about to be a serious platform for customer service. But remember not all customer support requests should be handled in public view. Do not forget to switch to Twitter’s Direct Message feature when you want to engage in a private discussion with the customer, specially when the topic is sensitive, getting escalated or when confidential information is involved.

Understand Formal Tone of Every Channel – No matter whichever channel you are employing for offering customer service, it is necessary to understand its unique tone, etiquette and limitations. One standard tone cannot work wonders for all social media channels. For instance, Twitter supports short and direct communication whereas Facebook communication can be longer. Similarly, Twitter users expect responses within 30 minutes, however Facebook users are comfortable even if response time may exceed to 90 minutes. Thus, ensure that marketing team as well as customer service department is well-versed with these facts, create social media promotional content accordingly.

Conclusion – In order to stay ahead in the competition, it is necessary to use social media for customer service. Moreover, for offering satisfactory social customer service solutions, choosing right social media channel and understanding its nuances are inevitable.

At LiveSalesman, a leading Multilingual Call Centre with over 18 years of experience, we provide Social Media Customer Service Support in over 30 European and Asian languages. Contact us if you wish to outsource your social media customer support.

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3 Primary Things to Know about WordPress Hosting

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As the most popular CMS or Content Management System in the world, undeniably, WordPress needs a special hosting. Sure, the hosting must be designed well to fulfill the needs of blog and website owners. Nowadays, there are also so many companies or providers that provide this type of hosting. But the main question is, what is actually WordPress hosting? To give you insight more, here are the explanations.

What is WordPress?

Before talking more about WordPress Hosting, you should acknowledge first, what WordPress is. WordPress is a content management system (CMS) that is widely used in the world. More than 30% of websites are made from WordPress and even the percentage is increased significantly. This CMS uses PHP and MySQL that in fact; it is supported by almost all hosting companies and providers.

Sure, there are reasons why many website owners tend to use WordPress. The main benefit is placed on the website type to make on this platform. CMS enables you to not only create a conventional blog or website but also other sites like e-commerce, portfolio, news channels, portfolio, and other things you want.

The next benefit is regarding the more intuitive interface software. It is very easy to operate even if you don’t have too many experiences in software and blogging. As long as you know how to use Microsoft Word, you will not find any difficulty to use WordPress.

What is WordPress Hosting?

After knowing the definition of WordPress mentioned above, all about WordPress Hosting can be much easier to understand. WordPress Hosting refers to a hosting service for the users of CMS WordPress. This way, the website owner can just be more focused on their blog or website’s content.

There is no need to deal with or repair many technical problems like speed, security, resource limits, and more. In other words, this type of hosting is designed to support all types of sites that use WordPress as the CMS. The technology features, and servers used are for the needs of WordPress.

What are the features available in WordPress Hosting?

WordPress Hosting has some main or standard features offered. Of course, it is possible to add and upgrade those features if you want.

The main or standard features by WordPress Hosting are as follows; a bigger limit resource; easier installation process and setup; auto update of the engine, plugin, and theme; auto backup to protect data when there are problems; more guaranteed security features; and free premium themes and plugins.

Interestingly, the providers of WordPress Hosting also make available some other premium features that are compatible with this CMS. They are including the free SSL, the CDN setting, and more. However, not all of them are important. It depends on the type of your site and content.

Maybe, the most important thing about WordPress Hosting to consider is the resource limit. They are various and different from one to another. You should not focus on only the resource presentation they give. The server and technology of the resource hosting applied are also different anyway.

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Shop for the Branded Mobile Phones in this Diwali: Redmi, Oppo, & More

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Diwali is one of the most suitable times when Indians indulge in lots of shopping for their loved ones and more. You may also want to shop for your needs and desires to make this Diwali even more sparkling.

Among the many products that you may bring home this festival of lights, a branded mobile phone is one of the most common products to buy.

The competition in the Indian market for mobile phone has made it tough for you to make a choice among so many available models across brands. Hence, you can continue reading this article to know about the best options that you can choose from!

  • Redmi Note 7s

Redmi Note 7s is one of the highest-selling budget smartphones that you can buy this festive season if you wish to access advanced features at a lower price. Have a look what this amazing Redmi smartphone under 10000 can provide you with:

  • 3 GB RAM + 32 GB ROM, expandable up to 256 GB
  • 3-inch FHD+ DotNotch display
  • 48MP + 5MP dual rear camera
  • 13MP front camera
  • Qualcomm Snapdragon 660 AIE processor
  • Splash Proof – protected by P2i
  • Quick Charge 4.0 support
  • 4000mAh battery

The price of this Redmi mobile phone in India is around Rs.10,000.

  • Redmi Y3

Do you love to take selfies now and then? If yes, then you can find Redmi Y3 suiting your needs as it comes with an AI-powered 32MP front camera. The other features of this mobile phone are also excellent to assist you in enjoying multitasking. The features include:

  • 3 GB RAM + 32 GB ROM, expandable up to 512 GB
  • 26-inch HD+ DotNotch display
  • 12MP + 2MP dual rear camera
  • 32MP front camera
  • Qualcomm Snapdragon 632 processor
  • 4000mAh battery

You can buy this Redmi smartphone under 10000 at around Rs.9,300 in India.

  • Oppo A5s

Oppo is another leading smartphone brand in India with 8% market share and launches affordable devices at lower price ranges. Oppo A5s is one of the best Oppo phones under 10000 as it is powered by AI.

Let’s have a look at the features of this mobile phone:

  • 2 GB RAM + 32 GB ROM, expandable up to 256 GB
  • 2 inch HD+ DewDrop display
  • 13MP + 2MP dual rear camera
  • 8MP selfie camera
  • MediaTek MTK6765 processor
  • 4230mAh battery

You can make this Oppo phone yours by spending only around Rs.9,000.

  • Infinix Hot 8

Infinix is a mobile phone brand that is now trying to find its niche in the market by launching features loaded smartphones at jaw-dropping prices. Infinix Hot 8 is the latest phone to be launched that you consider this Diwali as it is offering stunning specs:

  • 4 GB RAM + 64 GB ROM
  • 52-inch HD+ DewDrop display
  • 13MP + 2MP + low light sensor rear camera
  • 8MP front camera
  • MediaTek Helio P22 processor
  • 5000mAh battery

The price of this mobile phone in India is around Rs.7,000.

  • Realme 5

Realme comes with an industry-first Quad camera that can take your photography skills to a new level of excellence. It also features a huge 5000mAh battery; along with many more other features, making it the cool device that you should own. Have a look:

  • 3 GB RAM + 32 GB ROM, expandable up to 256 GB
  • 5 inch HD+ DewDrop display
  • 12MP + 8MP + 2MP + 2MP dual rear camera
  • 13MP front camera
  • Qualcomm Snapdragon 665 processor
  • 5000mAh battery

The price of this Realme budget smartphone is around Rs.10,000.

You just went through the best of the budget smartphones that you can consider buying this Diwali by spending only around Rs.10,000. It is now up to you to choose any of these phones as per your needs and budget.

However, if you don’t want to spend the entire amount of a smartphone at once and hurt your outlays, then here is a quick solution.

You can spread the cost of a Redmi smartphone under 10000 or any other over a suitable tenor and pay only fixed EMIs. You can avail of the facility only on the Bajaj Finserv EMI Network in India.

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What is Broken Registry? How to Fix Registry Errors Using RegClean Pro?

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The Windows registry works as a control and management database that helps your PC run at peak performance. Windows registry is a hierarchical database that stores all important low-level settings for OS and apps on your PC. Here, device drivers, kernel, user interface, security accounts manager, and services all access Windows registry for smooth operations.

Registry contains settings, information, options, and other important values for all programs & hardware. You can find registry on all Windows versions for smooth operations.

What is Broken Registry?

Each time you install a new program, upgrade it or even update it, registry changes. It also changes when you uninstall programs on your system. Most of the time, when you uninstall any program on your system, it leaves associated files idle on your system.

Over time, due to these junk files your system registry gets cluttered & fragmented and starts showing performance issues. In addition to that, you may also encounter broken registry errors due to system shutdown errors and malware issues.

How to Fix Registry Errors?

There are multiple ways you can perform Windows registry repair to fix registry errors. Let’s discuss them here.

Run automatic repair

Automatic Repair helps you fix a corrupt registry on Windows 10. To do this, follow below mentioned steps:

  • Go to Settings > Update & Security.
  • Select Recovery from left panel.
  • Click on Restart Now under Advanced Startup.
  • Click Troubleshoot at the Choose an option screen.
  • Click Automated Repair at the Advanced Options screen.
  • Select an account and log in when prompted.

Here, Automatic Repair will start, and your PC may reboot during the process.

Refresh

To perform Refresh, follow below mentioned steps:

  • Go to Settings > Update & security.
  • Select Recovery from left panel.
  • Click Get Started under Reset This PC section.
  • Select Keep My Files option.
  • Follow the on-screen instructions to finish the refresh process.

Note: Before going to Reset process, don’t forget to backup all your files as this process will permanently erase all your data.

Reset

  • To perform Reset, follow these steps:
  • Go to Settings > Update & Security.
  • On next window, select Recovery from left panel.
  • Click Get Started under Reset This PC section.
  • Click Remove Everything.
  • Follow the on-screen instructions to finish the Refresh process.

Use Registry Editor

In addition to above mentioned steps, you can also try to edit broken and corrupt registry entries by visiting Registry Editor. You can find Registry Editor as built-in utility on your Windows system. Here, you can view & edit all important registry entries effortlessly.

Note: Before you edit registry entries from Registry Editor, we highly suggest you not mess with it unless you don’t know anything about Windows registry.

To edit registry using Registry Editor, follow these steps:

  • Type regedit in the search box on the taskbar and select Registry Editor.
  • It will open a Registry Editor window. Here, you will be able to view all registry entries in tree view.
  • Here, you need to sift through various folders to find the registry entry that needs to be edited.
  • To delete any registry entry, right-click on it and choose delete option.

Use RegClean Pro

The next best solution to find & fix registry errors on Windows is to use best Windows registry cleaner tools. One such tool is RegClean Pro that offers smart features to fix various registry issues effortlessly. You can use RegClean Pro to perform registry repair automatically.

RegClean Pro offers tons of useful features including:

  • It takes backup of existing registry on your system to help you reinstall old registry if something goes wrong.
  • You can use this smart Windows registry cleaner tool to schedule registry repair to save time.
  • Working on smart algorithms, it reduces strange annoying messages on your PC.
  • It helps you defrag & clean registry for optimized performance.
  • By fixing various registry errors and cleaning them, RegClean Pro helps you attain more stable system performance.

Conclusion

Following above mentioned steps, you can easily clean registry and fix various registry errors for more stable system performance. If you find it hard to tweak registry entires manually, then you can try RegClean Pro to do it automatically to save time. As RegClean Pro offers easiest & safest solution to fix registry errors, we highly recommend this smart solution for enhanced user experience.

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Cluttered, fragmented, or broken registry could cause lot of performance issues on your Windows system. Let’s discuss ways to fix it.

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